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Ordering Help

Free Delivery offer May Bank Holiday

The free delivery offer is valid on orders £20 and over placed from Saturday 29th April up to and including Monday 1st May. The delivery cost will automatically be removed from the total at checkout stage.

Membership discount can be used in conjunction with this offer, however the order value must be the minimum £20 after any discount is applied.

How to Order from the Online Shop

Placing an order with our online shop is easy. The whole order takes place on this website, we cannot accept orders by phone, fax, or e-mail.

Here are the steps you need to follow to place an order.

Find the Items You Would Like to Buy

First you will need to browse or search for the items you would like to order. Search boxes are located on the upper right of every page of our online shop. When you find an item you like, click the image or name of the item to find out more details. You can also browse the category pages, listed across the page header, or you can check out our Featured Products.

Add the Items to Your Shopping Basket

To order an item from our shop, click the "Add to basket” button on the item's product information page. Once you've added an item to your shopping basket, click "Continue Shopping" to keep browsing until your basket contains all the items you want to order. You can check the contents of your shopping basket at anytime by clicking "Your Basket" at the top of the page. 

Proceed to Checkout

When you're ready to place your order click “Checkout” in your shopping basket. You will then be asked to fill in your name and billing address. All orders will be dispatched to address provided. If an alternative delivery address is required please fill this in once you proceed to the next step.

Please ensure a contact phone number is entered in your delivery address details otherwise we will not be able to dispatch your order.

Confirm Your Order

Check the accuracy of all the information you have provided and make any necessary adjustments. Click "Pay Now" to proceed.

Payment

Next, let us know how you would like to pay for your order. We accept Visa, Delta, Visa Electron, Mastercard and JCB. All orders are to be paid in GBP as the prices are denominated on the website. Payment will be debited from your account at time of ordering. You must enter the card number without any spaces or dashes.

Note: We do not accept cheques, cash in any other currency, or purchase orders.

All payments will be processed for us by Worldpay who provide the secure link between our online shop and our bank to ensure your card details are kept secure and various fraud checks can take place. The transaction will appear on your card statement as Historic Scotland.

Tax Charges

All prices include VAT at the standard rate (where applicable).

Order Confirmation

Once your payment has been authorised the webpage will display "Order Complete" with an Order Number. You will also receive a confirmation email with the details of your order and your order confirmation number. You will receive a second email once your order has been dispatched. When you place your order we will acknowledge your wish to enter into a sales contract with us by means of the order confirmation email. The sales contract between us is not actually entered into until the dispatch confirmation email is issued.